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Terms & Conditions

A legal disclaimer

Terms & Conditions of Service

Effective Date: January 2025
Company Name: Pathway Finders Limited
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: referrals@pathwayfinders.com
Phone: 0203 984 9868

These Terms and Conditions govern your use of our website and services, including referral consultations and coordination services. By using our site or booking our services, you agree to these terms.

1. Our Services

Pathway Finders supports NHS Trusts, local authorities, and private providers in sourcing, identifying, and coordinating suitable care placements for individuals with mental health, autism, learning disabilities, or complex needs. We do not charge the NHS directly and receive commission from providers where applicable.

2. Bookings & Consultations

  • Our 15-minute consultation calls are free unless otherwise stated.

  • You are responsible for providing accurate, up-to-date information to ensure a successful referral.

  • We may contact you following a referral to provide updates or additional support.

3. Confidentiality

We handle sensitive personal data in line with UK GDPR. All information shared is treated confidentially and only disclosed with appropriate lawful basis or consent.

4. Fees

  • NHS and public sector services are free.

  • Private providers may be subject to referral fees or subscriptions (outlined separately).

  • All charges (if any) will be agreed upon before services are rendered.

5. Referral Partner Responsibilities

All providers on our platform or database are expected to:

  • Maintain CQC registration (or equivalent)

  • Provide safe, appropriate accommodation

  • Report safeguarding concerns to appropriate bodies

We reserve the right to suspend any provider who fails to meet these standards.

6. Limitation of Liability

We act as an intermediary and are not liable for the ongoing care or outcomes once a placement is made. We do not accept responsibility for third-party services or facilities.

7. Website Use

  • You must not use our website to upload or transmit any harmful, unlawful, or defamatory material.

  • We may update, change, or suspend any feature of the website at any time.

8. Intellectual Property

All content on our site is the property of Pathway Finders and may not be reproduced without permission.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled in the courts of England.

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